CONSULT-IST
Distance Sales Contract
This Distance Sales Contract (“Contract”) is concluded electronically between the parties named below in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. Parties
1.1. Seller / Service Provider
Title: CONSULT-IST
Name – Surname: Yüksel Uysal
Address: EVLİYA ÇELEBİ MAH. NAZAN SK. NO: 2 İÇ KAPI NO: 6 TUZLA / İSTANBUL
Website: https://www.consult-ist.com
E-mail: info@consult-ist.com
1.2. Buyer (Consumer)
Name – Surname: ………………………………………
Address: ………………………………………
E-mail: ………………………………………
(The information entered by the Buyer on the website is taken as the basis.)
2. Subject of the Contract
The subject of this Contract is to determine the rights and obligations of the parties regarding the provision of consultancy and organization services (“Service”), the characteristics and price of which are specified below, that the BUYER has ordered electronically from the SELLER’s website www.consult-ist.com.
3. Main Information About the Service
The main services covered by this Contract may include, by way of example (the exact type of service will depend on the Buyer’s order):
- Consultancy regarding planned medical and aesthetic procedures,
- Pre-information and planning for hair transplantation, aesthetic procedures, dental treatment, etc.,
- Coordination with healthcare institutions, clinics and doctors in Türkiye,
- Support in accommodation, transfers, meet-and-greet and basic local arrangements,
- Organization of interpreting and escort services.
The type, scope, duration, total price and payment terms of the Service are detailed in the order and pre-information form that the BUYER approves on the website and constitute an integral part of this Contract.
4. Conclusion of the Contract
4.1. The BUYER accepts that he/she has read and been informed about the descriptions regarding the services, the pre-information form, the price, payment conditions and all other terms on the website www.consult-ist.com.
4.2. By clicking the “I Approve / Purchase” button electronically, the BUYER is deemed to have accepted the provisions of this Contract.
4.3. The Contract is deemed concluded electronically on the date when the BUYER approves the order.
5. Performance of the Service and Duration
5.1. The SELLER undertakes to use reasonable care to provide the Service to the BUYER on the dates and within the program selected by the BUYER, in coordination with the relevant healthcare institutions and other business partners.
5.2. The performance of the Service depends on the completeness and accuracy of the information provided by the BUYER to the SELLER. The SELLER is not responsible for any delays or disruptions arising from incomplete or incorrect information provided by the BUYER.
5.3. Depending on the nature of the Service, matters such as appointment times, flight and accommodation dates, hospital/clinic schedules and similar details are shared with and confirmed by the BUYER in writing or electronically.
6. Service Fee and Payment
6.1. The service fee is the amount seen and approved by the BUYER at the time of placing the order on the website. Unless otherwise stated, it is in Turkish Lira (TRY).
6.2. Payment may be made by credit card, debit card, bank transfer/EFT or any other payment method offered by the SELLER on the website.
6.3. Any additional fees, commissions, installment differences and similar deductions that may be charged by the BUYER’s bank or financial institution are under the responsibility of the BUYER.
6.4. If the BUYER fails to fulfill the payment obligation, the SELLER has the right not to perform or to postpone the Service.
7. Right of Withdrawal
7.1. As a rule, in accordance with Law No. 6502 and the Regulation on Distance Contracts, if the performance of the Service has not yet started, the BUYER has the right to withdraw from the Contract within 14 (fourteen) days from the date of conclusion of the Contract without giving any reason and without paying any penalty.
7.2. In order to exercise the right of withdrawal, it is sufficient for the BUYER to notify the SELLER in writing or via a durable medium (e-mail, etc.) within this period.
7.3. Exceptions to the Right of Withdrawal
Under the Regulation on Distance Contracts, the consumer cannot exercise the right of withdrawal in the following cases:
- If the performance of the Service has begun, with the BUYER’s prior explicit consent, before the expiry of the withdrawal period,
- In services relating to accommodation, transport of goods, car rental, supply of food and beverages and leisure services for a specific date or period (e.g. flights and hotel reservations booked for specific dates),
- For reservations arranged for healthcare institutions, doctors, clinics, etc., within a specific program, which cannot be cancelled.
7.4. If the right of withdrawal is duly exercised, the SELLER shall refund the amount collected from the BUYER, excluding any statutory deductions if applicable, within 14 (fourteen) days from the date of receipt of the withdrawal notice. The SELLER is not responsible for delays caused by third-party payment institutions, banks or intermediaries.
8. Obligations of the Buyer
- The BUYER accepts to comply with this Contract and with all information and rules stated on the website.
- The BUYER declares that all information and documents provided to the SELLER are accurate and up to date.
- The BUYER acknowledges that he/she is primarily responsible for issues related to passport, visa, entry/exit conditions, health reports and similar official procedures.
9. Obligations of the Seller and Limitation of Liability
9.1. The SELLER is obliged to provide the Service in accordance with this Contract, the principle of good faith and with reasonable care.
9.2. The SELLER is not a medical decision-maker on behalf of hospitals, clinics, doctors or other third parties and does not provide medical diagnosis or treatment. The role of the SELLER is to provide organizational and consultancy support between the BUYER and the relevant healthcare institutions.
9.3. The SELLER cannot be held liable for acts or omissions of third parties, for faults of healthcare institutions or accommodation/transport providers, for force majeure events, or for damages arising from the BUYER’s own fault.
10. Force Majeure
Events beyond the control of the parties, such as natural disasters, war, mobilization, fire, strike, lockout, epidemic, decisions taken by public authorities, interruption of transportation, border crossing bans and similar force majeure events, which partially or completely, temporarily or permanently prevent the parties from fulfilling their obligations, shall be considered force majeure.
In case of force majeure, the parties are temporarily released from their obligations. If the force majeure situation continues for more than 30 (thirty) days, each party may terminate the Contract.
11. Protection of Personal Data
The BUYER’s personal data are processed by the SELLER in accordance with the “Privacy Policy and Personal Data Protection Notice” published on the website www.consult-ist.com. The BUYER declares that he/she has read this notice and consents to the processing of his/her personal data within this scope.
12. Applicable Law and Jurisdiction
Turkish Law shall apply to the interpretation and implementation of this Contract and to any legal relations arising from this Contract.
The BUYER, in his/her capacity as consumer, may submit complaints and claims to the Consumer Arbitration Committees or Consumer Courts located at his/her place of residence or where the SELLER is located.
13. Entry into Force
By placing an order on www.consult-ist.com, the BUYER accepts, declares and undertakes that he/she has read, understood and electronically approved all the terms of this Contract.
This Contract enters into force on the date it is electronically approved by the BUYER.
14. Electronic Approval Information
The BUYER has been able to access this Contract on the website, save and store it. This Contract has been drawn up in electronic form and is valid without requiring a physical signature.
SELLER / SERVICE PROVIDER
CONSULT-IST – Yüksel Uysal
BUYER
(Approved electronically.)